Shipping & Returns

Shipping & Delivery

We currently ship only within Sweden. ✨

Delivery times may vary depending on the product, but orders are usually delivered within 7–14 business days within Sweden. Once your order has been shipped, you will receive a tracking number to follow your delivery. ✨

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and simple instructions on how to follow your package’s journey. ✨

I entered the wrong shipping address. Can I change it?

If you notice an error in your shipping address, please contact us at 📩 info@beekaaboo.com as soon as possible. We will do our best to update the information before your order is processed. However, once an order has been shipped, we unfortunately cannot guarantee any changes.

What if my package is lost or delayed?

If your package has not arrived within the estimated delivery time, please check your tracking information first for the latest updates. If you still need assistance, contact us at 📩 info@beekaaboo.com, and our team will do our best to help resolve the issue. ✨

How much does shipping cost?

Shipping within Sweden costs 49 SEK. ✨ Enjoy free shipping on all orders over 499 SEK.

Can I change or cancel my order?

Orders are processed quickly, so we cannot guarantee changes once an order has been placed. If you need to update or cancel your order, please contact us at 📩 info@beekaaboo.com as soon as possible, and we will do our best to assist you.

Do you ship physical gift cards?

Our BEE KAA BOO Gift Cards are digital only — no physical card will be shipped.

Once purchased, the gift card is sent directly to the recipient’s email with your personalized message and the chosen delivery date.

Instant, simple, and always wrapped with love. 💛

Returns

What is your return policy?

We offer a 14-day return policy from the day you receive your order. Items must be unused, in their original condition, and in the original packaging.

The customer is responsible for the return shipping. A fixed fee of 59 SEK will be deducted from your refund.

However, if the item is faulty or incorrect, please contact us within 48 hours of delivery at info@beekaaboo.com with your order number and photos of the issue. After review, we will cover the return cost if applicable.

Refunds are processed within 3–7 business days after the return is received and inspected.

Do you offer exchanges?

We do not offer direct exchanges. If you wish to change an item, you can return it within 14 days for a refund and then place a new order for the product you prefer. ✨

How do I return an item?

To initiate a return, please contact us at 📩 info@beekaaboo.com with your order details. We will provide you with the correct return instructions and address.

⚠️ Please do not return the package to the address on the shipping label, as it is not our return facility.

You are responsible for the return shipping cost (unless the item is faulty or incorrect). Once we have received and inspected your return, we will process your refund to your original payment method within 3–7 business days. ✨

Who covers the return shipping cost?

The customer is responsible for the return shipping cost. A fixed fee of 59 SEK will be deducted from your refund. ✨

How do refunds work?

Once we receive and inspect your returned item, we will process your refund within 3–7 business days. The amount will be refunded to your original payment method. Please note that depending on your bank or payment provider, it may take a few extra days for the refund to appear in your account. ✨

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us at 📩 info@beekaaboo.com within 48 hours of delivery, including your order number and photos of the issue. Our team will assist you and work to resolve the problem as quickly as possible. ✨

How can I contact you for further questions?

For any additional questions, feel free to contact us at 📩 info@beekaaboo.com or through our Contact Form. Our customer support team is happy to help! ✨

Can I return or refund a Gift Card?

BEE KAA BOO Gift Cards are digital and non-refundable.

Once purchased and delivered by email, they cannot be returned, exchanged, or refunded.

Gift cards are valid for 30 days from the date of purchase and can be used for any product in our online store.

If you have questions or issues with your gift card delivery or activation, please contact us at info@beekaaboo.com, and we’ll take care of the rest. 📩